As the technical interface between Netki and its customers, you will set the standard for Netki’s onboarding and implementation efforts. With first-time customers for first time products, you’ve landed a chance to impact the trajectory of Netki’s reputation, product adoption and product feature evolution. Be the expert on product functionality and technical integration.
Your role will include cross-functional collaboration and customer/prospect communications. You will get to:
- Create custom statement of works and flows.
- Formalize customer ticketing system and be the voice of the customer for product enhancements.
- Set expectations and proactively address potential hurdles – expediting customer success in adopting Netki solutions.
- Dive into customer hurdles and quickly identify the root cause.
- Set and operate the controls and workflows for onboarding new customers in a scalable, consistent manner.
- Define use cases, best practices and integration plans to Netki customers.
- Communicate with intent, ensuring necessary stakeholders of potential and existing customers are engaged for pre and post-sale discussions.
Is This You?
- Engineering brain: Pretty deep/solid knowledge of the tech
- Laymen term talker: Can take the tech and easily explain it to the muggles
- Great Writer: Explaining and documenting the tech in grokable terms
- Proven ability to support pre sales and product adoption for mobile and web technologies
- Bonus points for: Experience integrating and troubleshooting mobile SDKs and cloud API’s
- Diligent in finding root causes of customer pain points, and advocate for a sustainable solution
- Detail-oriented with an insatiable appetite for tracking product insights for product impact
- Problem solving is in your veins
- You can stay personable and positive while diverging any issues out of company control back to the customer for proper resolution
- Accustomed to new product launches and user-feedback intake to impact product features
- You love learning, helping people, and know how to prioritize client needs based
- Startup culture and scaling processes energizes you
- High technical intelligence with a need for people interaction